TERMS & CONDITIONS

All rented books must be returned to the Campus Store in good condition with limited highlighting and writing by the last day of finals.

If you find a lower price on a textbook purchased at the Campus Store, we will refund the difference.  The lower price must be on the identical textbook from a brick-and-mortar store within a 50-mile radius of Cortland and be advertised in print or on a website. This offer excludes online retailers and sale items.  You must be a SUNY Cortland student enrolled in a course that requires the textbook.  Other restrictions may apply.

• You must have a receipt.
• Electronic equipment must be unopened.
• Clothing must be unworn, in new-with-tags condition.
• New and used texts must be returned within 10 days of the start of classes.
• Textbooks that have been written in or have had shrink-wrap removed will be considered used.
• Software is non-refundable once opened.
• Custom course packets are non-refundable.

Please refer to our Catering web page.

We package Taste to Go orders so that you can easily pick them up and transport them to your event.

We promise to provide:

• High-quality, economical catering packages.
• A well-presented pickup service.
• Plates and utensils.
• Package pickup will be at the agreed-upon time in Corey Union.
• Heating and temperature control instructions that will keep the food safe to consume.

Please:

• Contact Campus Catering five business days before the pickup with your menu selection, group's name, contact person, phone number, billing info and New York state tax-exempt certificate (if applicable). Less than five business days' notice will incur a 15 percent surcharge.
• Make any cancellations three business days before the pickup. Canceling your event with less than three business days' notice will incur a 15 percent surcharge.
• Order a platter of the appropriate size for your guest count and appetite from our Taste to Go menu.
• Arrange pickup Monday through Friday between 8 a.m. and 4 p.m. in Corey Union
• Store all food items properly if they are not consumed immediately to ensure the safety of your guests.

The Connections debit feature of the SUNY ID Card is optional.  ID Card holders will activate this feature with an initial deposit.  Activation of a Connections account signifies agreement with these Terms and Conditions.
Deposits may be made to the account using a credit card (Visa, Mastercard or Discover), cash, a check, or financial aid. Financial aid deposits may be made in person, by mail, or by phone during normal business hours at the CAS Business Office, Neubig Hall, or online at www.cortlandaux.com. Credit card deposits must either be made in person at the CAS Business Office or online at www.cortlandaux.com. Cash or check deposits may also be made at the CAS Business Office. There is a daily limit of $2,000 for deposits in Connections Accounts.

Cash withdrawals or advances are not allowed. Connections balances will carry over from semester to semester (fall to spring and spring to fall). The account may be closed upon withdrawal or graduation from the University.
Refunds on items purchased with Connections funds will be credited to your Connections account. Purchases are subject to applicable sales tax. For account security, daily limits apply to vending transactions. 

If CAS agrees to credit funds to your account before your check or credit card charge has cleared, you understand and agree that you will be liable to CAS should your check or credit card be returned unpaid. CAS is entitled to freeze any funds remaining in your account if a check or credit card charge you submit to us in payment is returned unpaid. These returned items will be reversed in your account if there are sufficient funds, and a $20 returned funds fee will be assessed. CAS will not be responsible if any establishment refuses to honor the Connections card or if you have any other problem with the establishment. CAS reserves the right to make appropriate adjustments or corrections to the amounts assigned to each card. Any such adjustment or correction will be fully disclosed in your transaction summary.

Student Withdrawing from School
Students withdrawing or graduating from SUNY Cortland may choose to close their Connections account by submitting a “Request to Close Connections or Privilege Account” form available at the CAS Business Office in Neubig Hall or online. Balances under $25 will not be refunded. Refunds will be issued by check to the last address on record and processed after the necessary paperwork is received from the Registrar’s office. Closed accounts may not be reactivated for sixty (60) days.

Actively Enrolled Students
Cash withdrawals or advances are not allowed. Connections balances will carry over from semester to semester (fall to spring and spring to fall). Balances under $25 will not be refunded.  Refunds will be issued by check to the last address on record. Any obligations to CAS or the University will be deducted from the refund. Closed accounts may not be reactivated for sixty (60) days.

Faculty and Staff Closing a Connections Account
Cash withdrawals or advances are not allowed. Faculty and staff may choose to close their Connections account by submitting a “Request to Close Connections Account” form, which is available at the CAS Business Office in Neubig Hall or online. Balances under $25 will not be refunded.  Refunds will be issued by check to the last address on record.  Any obligations to CAS or the University will be deducted from the refund. Closed accounts may not be reactivated for sixty (60) days.

Connections accounts with no financial activity for 12 months will incur an administrative inactivity fee of $10 monthly. The fee will be charged every month until the account is closed, contains no funds, or once again has activity. Once activity resumes, another 12 months of inactivity must elapse before the fee is again charged.

The Cardholder may obtain information regarding their Connections account usage, including the current balance and recent transactions, by accessing the CAS website at www.cortlandaux.com or visiting the CAS Business Office in Neubig Hall. Account statements will be produced upon request.

If you have made a deposit in error, a refund may be credited to your credit card if, within 3 days of the deposit, you contact CAS at 607-753-2430 with the following:

• Explanation of the deposit error
• Date of the deposit
• Amount of the deposit
• Student ID number
• The kind of credit card used for the deposit
• Credit card number used for the deposit
• The expiration date on the credit card used for the deposit

Sufficient funds must be available to return the deposit to the credit card. No cash will be returned for an error in a credit card deposit.

Financial aid transfers to a student’s Connections account will be limited to a one-time transfer of $250 per semester. If a student has an issue that requires a larger transfer, they must appeal to the Financial Aid Office, which will evaluate each appeal on a case-by-case basis. If an additional transfer is approved, they will notify us to complete it. Transfers cannot be posted more than one week before the first day of classes.

Information regarding a cardholder’s account will not be provided to third parties, unless required by applicable laws, in compliance with court orders, or with the written permission of the cardholder.
CAS will comply with all applicable laws and University policies regarding the use of information or stored images. Please review the CAS Privacy Statement.

Connections accounts may be used for purchases at locations participating in the program. In general, there are no fees, dollar amounts, or limitations on the number of times the account may be used as long as the cardholder maintains an adequate balance. Two exceptions are that a daily limit applies to vending transactions for account security and that faculty accounts may be used for up to 10 guests at any meal period.

Connections accounts with no financial activity for 12 months will incur an administrative inactivity fee of $10 monthly. The fee will be charged every month until the account is closed, contains no funds, or once again has activity. Once activity resumes, another 12 months of inactivity will need to elapse before the fee is again charged.

CAS reserves the right to change these Terms and Conditions and the procedures set forth here at any time.

All CAS services have policies regarding school withdrawal. Please review each area of concern for details on the proper procedures.

CAS gift cards do not expire. Gift cards with no financial activity for 12 months will incur an administrative inactivity fee of $10 monthly. The fee will be charged every month until the card contains no funds or once again has activity. Once activity resumes, another 12 months of inactivity will need to elapse before the fee is again charged. Gift cards are non-returnable or refundable.

CAS is not responsible for lost or stolen CAS gift cards. Gift cards are just like cash — if lost or stolen, they can't be replaced. Those who want to add security to their gift card can roll the funds into a Connections account. Other conditions associated with the Connections account and dining policies may apply.

CAS gift cards with no value can be recycled at any CAS location. They may also be reloaded with additional funds at the CAS Business Office in Neubig Hall.

You should deactivate both your accounts and your dorm access immediately.
To deactivate your account and dorm access, do one of the following:

1. Log in to the ID card system.
2. Go to the CAS Office in Neubig Hall.
3. After business hours, go to your residence hall director on duty. They will issue a temporary card and notify UPD to deactivate your old card's dorm access.
4. After business hours, contact a Dining Cashier to deactivate your dining plan and Connections account. 

You should discuss with dining personnel how to use your meal plan until you replace your ID card. During business hours, you can get a replacement card at the CAS Business Office in Neubig Hall. The cost is $15.
If your currently valid card is damaged and will not swipe, bring it to the CAS Business Office for a free replacement.
Any unauthorized ID card usage will result in confiscation of the ID card, and an investigation may result in criminal prosecution or Judicial Affairs involvement for the unauthorized user and participating card holder.

During business hours, you can get a replacement card at the CAS Business Office.  If your currently valid card will not swipe due to normal wear, please bring it to the office for a free replacement. A replacement for a lost, stolen or mutilated ID card is $15.

Do not punch a hole in your ID card and attach it to a lanyard. Your card contains a residence hall access chip or wire. If it is broken, you can't get into your dorm, and you will have to buy a new card.

CAS is not liable for any charges to your meal plan or Connections account after a card is lost or stolen. Please exercise extreme care with your ID card to protect your money and access to your dorm.

Only the latest ID card printed is valid. Access to University facilities may be denied:

• If your account is frozen by the University for administrative reasons
• If you deactivate your account
• If your card’s magnetic stripe is damaged and will not scan

During normal business hours, please call the CAS Office, Neubig Hall, at 607-753-2425 to report problems with washers or dryers.

After 4:30 p.m., report problems to Mac Gray online or call 1-800-622-4729 and press 1.

You can change your meal plan on MyRedDragon or in the CAS Business Office in Neubig Hall. The deadline for changing your meal plan is the second Friday of the first two weeks of classes by 4:30 p.m.

A meal plan is non-taxable in NYS, which is a significant savings on the cost of this service. In order to meet this non-taxable eligibility, the meal plan contract must be for a contractual length of time and not be refundable. This means that meals, Dragon Dollars and Meal Exchanges must be used in the semester in which they are purchased, or they are forfeited. The cost of the meal plan is not refundable at the end of the semester.

Except for reasons of dismissal or withdrawal from college, no refunds will be authorized after the close of business on the Friday of the first full week of classes.

The New York state sales code governs the term for tax-exempt dining plan refunds. The code stipulates that qualified refunds for tax-exempt plans will be based on time criteria and not plan utilization. Refunds are prorated for the time remaining on the plan from the following Friday to the end of the current dining plan schedule. Refunds for the declining balance portion of the plans are prorated for the time remaining in the current dining schedule or the full balance on hand if such value is lower than the prorated amount.

CAS meal plan refunds are coordinated with the SUNY Cortland Student Accounts Office. The dining plan refund will be applied to any balance or debt owed to the University or CAS. No meal refunds are issued after the 10th week of class.

If you withdraw from school, contact the Business Office at 607-753-2430 for information on canceling your meal plan.

MicroFridge website

Only one MicroFridge can be placed in each dorm room. If two roommates both order a MicroFridge, Campus Specialties will completely refund one student — call  1-800-525-7307 for a refund.

MicroFridge website

If you rented the unit in your name, please contact Campus Specialties for a pickup.

In the event that a Cardholder disputes a transaction at an off-campus partner, ASC shall notify CBORD, the program processor, of such dispute. CBORD shall (i) contact the partner on behalf of the Cardholder regarding the disputed transaction and request, when appropriate, a copy of the receipt signed by the Cardholder, and (ii) allow the partner fourteen (14) business days to provide a receipt. In the event the dispute is resolved in favor of the Cardholder, CBORD shall chargeback the disputed amount to the partner and notify Customer of the corrective procedure. Customer shall be responsible for communicating the status of the dispute to the Cardholder and for crediting any amounts resolved in favor of the Cardholder to the Cardholder’s account. CBORD shall maintain a record of all disputes and the resolution thereof. The Cardholder agrees that disputes under this policy shall be made no later than sixty (60) days after the date of the transaction which is the subject of the dispute.

CAS accepts no liability for excess charges or less than satisfactory services provided by purveyors when using your Connections account. However, CAS will work with you to resolve such issues if you cannot resolve them directly with the merchant.

CAS cannot accept letter mail for delivery. All letter mail must be placed in US Postal Service mailboxes. It is the student’s responsibility to fill out change of address forms with the USPS to ensure proper mail forwarding.

Mail all packages to the student's on-campus mailing address.

Addressing Regular First-Class Mail and Packages

Residence Halls

Student Name
(Room #) ________ (Residence Hall)
Cortland, NY 13045

For example:

Jane Smith
113 Alger Hall
Cortland, NY 13045

Please refrain from putting SUNY Cortland, P.O. Box 2000 or the four-digit zip code extension "0900" on the envelope or package or that mail will go to the Residence Life and Housing Office rather than directly to your student's residence hall.

West Campus Apartments

Student's Name
(Building #) ______ West Campus Circle, Apt. # _______
Cortland, NY 13045-3571

Leadership House

Student's Name
Leadership House, Room #_____
94 Prospect Ave.
Cortland, NY 13045

Campus Store/Package Services Hours of Operation

If a package is not picked up within three weeks, it will be returned to sender.

All non-mail packages are logged by a CAS receiver and entered into a tracking software application immediately upon receipt. Using the tracking software, CAS will send up to three notifications to students indicating that a package has arrived and is available for pickup. Notifications will be sent by email and/or text message if the student has provided a cell phone number and is registered for text messaging service. The final notification will include an email stating “Package Returned to Sender.”

Packages Services is in the Neubig Hall basement.

The US Postal Service (USPS) presorts all letter mail into bags. Letter mail includes bills, invoices, personal correspondence, small parcels, newsletters, magazines, advertisements and circulars. CAS holds letter mail for pickup by employees of the Residence Life and Housing Office, who are responsible for delivery to the residence halls and distribution to student mailboxes.

Only the student whose name appears in the delivery address may pick up a package. Students must show proper identification (Student ID card) before a package will be released. Students must sign for all packages retrieved.

CAS is not responsible for damage or theft of personal, private property from the Prospect Terrace paid parking lot. By using the lot, you assume all risks and responsibilities.

Overnight parking is prohibited in the Prospect Terrace paid parking lot. Vehicles will be towed at the owner's expense.

Haylor, Freyer & Coon

Within 60 days of the start of coverage, you can request a cancellation of your policy and get a full refund. The cancellation will nullify and void coverage from inception of the policy. Cancellation requests must be made in writing to:

Haylor, Freyer & Coon
231 Salina Meadows Pkwy
P.O. Box 4743
Syracuse, NY 13221-4743

For other vendors' cancellation policies, contact the vendor.

Please contact one of the following:

Pepsi provides beverage vending on campus. Call 1-800-997-3774 for all refunds.

American Food and Vending provides snack vending. Call 1-800-466-9261 for credit card refunds.

CAS Customer Service at 607-753-2425 or 2430 or send a text message or email to asc@cortland.edu