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Thank you for visiting the website of SUNY Cortland Auxiliary Services (Cortland Auxiliary). This website is designed to provide information and customer service. We recognize that it is critical for individuals and businesses to be confident that their privacy is protected when they visit our website and the website of our partners.

Consistent with the provisions of the local, state, and federal laws and generally accepted e-commerce guidelines, this policy describes the privacy practices of Cortland Auxiliary and its partners. This policy describes what information is collected through this website, how that information is used, and how it is protected. Because this privacy policy only applies to this website, you should examine the privacy policy of any website, that you access from this website.

For purposes of this policy, "personal information" means any information concerning a natural person which, because of the name, number, symbol, mark, or other identifier, can be used to identify that natural person. Cortland Auxiliary and its partners do not collect any personal information about you unless you provide that information voluntarily by sending an email, responding to a survey, or completing an online transaction.

Ownership of Work

All information, content, and materials contained on the Cortland Auxiliary website is copyrighted property. All trademarks, service marks, and trade names are proprietary to us. No information, content or material from our website or any Internet site owned, operated, licensed, or controlled by us may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way.


Cortland Auxiliary provides links to websites of various partners and other organizations. When you click on these external links, you will leave the Cortland Auxiliary website.

A partner link is to an organization that we have a business relationship. We have reviewed their security and privacy policies to ensure that they have taken steps to protect your personal information. Cortland Auxiliary, however, does not have responsibility or control for the content, viewpoint, accuracy, opinions, policies or accessibility of that website. Any other link does not constitute a business relationship, or a review, of the products, services, content, viewpoint, accuracy, opinions, policies, or accessibility of that website.

All websites, other than the Cortland Auxiliary site, such as partner or non-partner sites, operate under the auspices and at the direction of their respective owners. Once you link to another website, you are subject to the terms and conditions of that website, including, but not limited to, its privacy policy. Therefore, if you have a question or comment about any of these sites, please contact the site owner directly.

Information Collected Automatically When You Visit this Website

When visiting the Cortland Auxiliary website, it automatically collects and stores the following information about your visit:

(i) The Internet Protocol Address and domain name used, but not the email address. The Internet Protocol Address is a numerical identifier assigned either to your Internet service provider or directly to your computer;
(ii) The type of browser and operating system you used;
(iii) The date and time you visited this site;
(iv) The web pages or services you accessed at this site;
(v) The website you visited prior to coming to this website;
(vi) The web site you visit as you leave this website; and
(vii) If you downloaded a form, the form that was downloaded.

None of the foregoing information constitutes personal information.

The information that is collected automatically is used to improve this website's content and to help Cortland Auxiliary understand how users are interacting with the website. This information is collected for statistical analysis, to determine what information is of most and least interest to our users, and to improve the utility of the material available on the website. This information is not sold or otherwise disclose to others for commercial marketing purposes.


Cortland Auxiliary is in the business of baking cookies. But there are other cookies that do not taste as good! Cookies are simple text files stored on your web browser to provide a means of distinguishing among users of our website. The use of cookies is a standard practice among Internet websites. In order to better serve you, we may use "temporary" cookies to enhance, customize or enable your visit to this website. Temporary cookies do not contain personal information and do not compromise your privacy or security and are erased during the operation of your browser or when your browser is closed.

During your visit to our website, you may complete a registration form in order to personalize your use of the website. In such an event, we may deliver a "persistent" cookie which would be stored on your computer's hard drive. This persistent cookie will allow the website to recognize you when you visit again and tailor the information presented to you based on your needs and interests. Cortland Auxiliary uses persistent cookies only with your permission.

The software you use to access the website allows you to refuse new cookies or delete existing cookies. Refusing or deleting these cookies may limit your ability to take advantage of some of the features of this website.

Information Collected When You E-mail this Website or Complete a Transaction

During your visit to this website, you may send an e-mail. Your e-mail address and the contents of your message will be collected. Your e-mail address and the information included in your message will be used to respond to you, to address issues you identify, to improve this website, or to forward your message to the appropriate person, department or partner for action. Your email address and personal information is not disclosed to any third party or Cortland Auxiliary Partner for their direct marketing purposes. During your visit to this website, you may complete a transaction such as a survey, registration, or order form. The information, including personal information volunteered by you in completing the transaction, is used by Cortland Auxiliary or a Partner to provide goods, services, and information. The information collected by Cortland Auxiliary or a partner may be disclosed for those purposes that are reasonably related to the terms of the transaction in which the information was submitted.

Cortland Auxiliary does not knowingly collect personal information from children 13 years old or younger or create profiles of children through this website.

Information and Choice

As noted above Cortland Auxiliary does not collect any personal information about you through this website unless you provide that information voluntarily. This can be by sending an email, responding to a survey, or completing an online form. You may choose not to send us an email, respond to a survey, or complete an online form, and always have the option to respond through use of regular mail. Your choice not to participate in these activities may limit your ability to receive specific services or products through our website. However, it will not normally have an impact on your ability to take advantage of other features of our website, including browsing or downloading most publicly available information.

Disclosure of Information Collected Through This Website

Cortland Auxiliary may disclose personal information without consent if disclosure is (1) made pursuant to a court order or by law; (2) for the purpose of validating the identity of the user; or (3) of information to be used solely for statistical purposes that are in a form that cannot be used to identify any particular person.

Further, the disclosure of information, including personal information, collected through this website is subject to the provisions of local, state, and federal law.

Cortland Auxiliary may disclose personal information to federal or state law enforcement authorities to enforce its rights and the rights of Cortland Auxiliary customers against unlawful acts.

Retention of Information Collected Through this Website

Information, including personal information, that you submit in an e-mail or when you complete a survey, registration form, or order form is retained in accordance with normal business records retention and disposition schedules. Generally, records are kept for three years except for employment applications which are stored as inactive for one year.

Confidentiality and Integrity of Personal Information Collected Through this Website

Cortland Auxiliary is strongly committed to protecting personal information collected through this website against unauthorized access, use, or disclosure. Consequently, Cortland Auxiliary limits employee and director access to personal information collected through this website to only those employees who need access to the information in the performance of their official duties. Employees who have access to this information will follow appropriate procedures in connection with any disclosures of personal information.

In addition, Cortland Auxiliary has implemented procedures to safeguard the integrity of its information technology assets. These security procedures have been integrated into the design, implementation, and day-to-day operations of this website as part of our continuing commitment to the security of electronic content as well as the electronic transmission of information.

Cortland Auxiliary maintains web servers in a physical location that is monitored by security personnel 24/7. We employ network-level and operating system firewall protections to protect the web servers. All Cortland Auxiliary web systems adhere to the following industry-standard protection mechanisms:

    Cross-site scripting protection
    SQL injection attack protection
    SSL encryption required for all internet commerce transactions

For website security purposes and to maintain the availability of the website for all users, the Cortland Auxiliary uses software to monitor traffic to identify unauthorized attempts to upload or change information or otherwise damage this website.


The information provided in this privacy policy should not be construed as giving business, legal, or other advice, or warranting as fail proof, the security of information provided through this website.

Information Collected on the Cortland Auxiliary website

  1.     Applications - Personal Information
  2.     Email Subscriptions - Personal Information
  3.     Feedback on Catering Events - Personal Information
  4.     Contact Us - Personal Information
  5.     Surveys - Personal Information

Information Collected on the website of Cortland Auxiliary Partners

  1. Online Textbook orders (Nebraska) - Personal Information and Credit Card Information
  2. Clothing, Gift or Supply orders (Nebraska) - Personal Information and Credit Card Information
  3. Connections/Privileges Account (GET Funds) - Personal Information and Credit Card Information 
  4. Microfridge and safe rentals (Campus Specialties and Pay Pal) - Personal Information and Credit Card Information
  5. Meal Plans changes (SUNY Cortland) - Personal Information

Access to and Correction of Personal Information Collected Through this Website

Any user may submit a request to the Privacy Officer of Cortland Auxiliary to determine whether personal information pertaining to that user has been collected through this website. Any such request shall be made in writing and must include reasonable proof of identity of the user. Reasonable proof of identity may include verification of a signature or similar appropriate identification. The address of the Privacy Officer is:


Privacy Officer
Cortland Auxiliary
Cortland, NY 13045

The Privacy Officer will within thirty (30) days acknowledge the receipt of the request in writing, stating the approximate date when the request will be granted or denied, which date shall not be more than thirty (30) days from the date of the acknowledgment.


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